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With the release of iDesk 1.5, iDeskSupport is now offering hosted Help Desk services.
- 200MB web space
- 2000MB (2GB) monthly bandwidth
- Full access to the admin panel
- Configured and setup and ready to run
- Your domain, subdomain or an idesksupport subdomain
- No limit to the number of operators
- Free updates and maintenance
| Hosted Help Desk |
$10.00 Monthly |
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This plan will allow for thousands of emails per month and offer you the ability to host plenty of files as well.
With the ability to create pre-defined replies and to build a knowledge base your support personnell will have no issues dealing with your support requests.
The ability to add departments means your users can submit tickets to the appropriate people and receive a faster response.
Users can also submit emails and they will be processed by the help desk and made into tickets. Users can then view their ticket online or reply to their ticket via email.
Spam filtering, email filtering, IP banning and flood control all help you to control your help desk and what goes in it.
Multiple email addresses may be used to send emails to different departments offering increased productivity and faster response times.
Support staff can be notified by email if there is a ticket for them in their department.
Sign up today or ask for a free demo.
Custom themes are available and start at a one time fee of $199.00 to match the look of your website.
Details
No FTP or email access access is provided. Customer must provide at least one POP3 mail account. Customer must provide a domain or subdomain or request a subdomain of idesksupport.com
All of A-V Tronics policies apply to outsourced help desks, please be sure to read them before signing up for an account.
Account setup is normally completed within a few hours. However please allow up to 24 hours for the account to be setup. During weekends and holidays setup may be delayed.
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